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“How satisfied are you with your new glasses?” A simple question can go a long way towards great customer care and building a loyal patient base. Use Visual Connect surveys to assess patient experience and satisfaction. Surveys may be sent following: Eye examinations Purchasing retail products (e.g. glasses or contact lenses) These 1 question surveys […]
At Visual-Eyes, we focus on helping you, our customers and simplifying your day to day activities. Our dedicated support team is here to assist with items including: Visual-Eyes maintenance and updates 24 hour emergency support General Visual-Eyes questions Equipment integration Minor report updates such as address changes We have a number of training resources available […]
To say the world has changed is an understatement, as COVID-19 has affected everyone’s life in some way. For your eye care practice, everything from invoicing to examinations may be affected, and it can be difficult to manage. Whether your clinic recently re-opened or has been operating from the start, continue reading to learn about […]
Repository reports are created when we have a specific request from a clinic to access a set of data that does not already have a report. If the report may be useful to other clinics, then we place these reports in the ‘Repository’ of the Reports Application so that anyone can access them any time. There […]
While each province in Canada has their own specific rules for handling billing claims and submissions, there are similarities that allow us to establish best practices, regardless of your province. The Billing Best Practices Guide will review: Set up Processes Creating Claims Submitting Billings Remittances Useful Billing Reports By reviewing and implementing these best practices, […]
Lens extras are additional charges from your lab (e.g. for semi-rimless lenses) that are applied to orders. Visual-Eyes has a function that allows you to enter the parameters that incur these extras charges, enabling them to be automatically added to a lens price when one of the parameters is triggered. Setting up lens extras helps ensure […]
The Visual-Eyes File Linking module allows for documents and files to be stored digitally in a single location for easy access from any computer. Links can be viewed one at a time, or in a multi-link view to compare documents from the same day or from one year to the next. Documents that may be linked include: […]
Have you registered to access valuable resources on our website yet? Not only can you view past newsletter articles and webinars, but we now have a forum available. Join the conversation with your fellow optometrists, clinic staff, and Visual-Eyes staff to ask any questions or share ideas that would benefit everyone. The forum can be […]
When a patient has an outstanding balance on their account, the most effective method to resolve the situation is to speak with them by phone. By implementing the following strategies, you can create a confident and successful collection call. Decrease the number of collection calls required by receiving payment before the patient leaves and collecting […]
Did you know both Visual-Eyes and Visual Care have a communication tool that displays all electronic communication (e.g. email or text message) attempts? You can use the communication tab (in Visual-Eyes) or log (in Visual Care) to search for specific message types or patients, and see if a message was successfully sent and opened. Our […]
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