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Patient consent is mandatory when sending any form of electronic communication as per Canada’s Anti-Spam Legislation (CASL). This took effect in 2014, and in response Visual-Eyes developed the consent module to effectively track patients’ permissions, ensuring emails and text messages are sent in accordance to this legislation. The consent module not only provides a way […]
The “Contact Lens Next Date” is a powerful retention tool within Visual-Eyes. It allows you to run CL recalls and notify patients to reorder before they run out of contact lenses. This Visual-Eyes tool aides you in providing valuable customer service. Our CL Next Date Guide explains how to: Set up CL Next Dates Use […]
Visual Book gives your patients the ability to book appointments online from their computer or mobile device directly into your Visual-Eyes scheduler. There are two layout options available: Flex and Open. Flex – Designed to manage complex doctor schedules. Offers the flexibility to restrict appointment lengths and allows clinics to allocate certain appointment types to […]
If you have not done so already, it might be time to think about the steps your clinic can take towards re-opening, including: 1. Modifying your patient communications to reflect your new protocols Create or update Visual Connect and Visual Book templates ahead of time to inform your patients of: New hours Safety measures your […]
During this unprecedented time, many clinics have had to reschedule or cancel patient appointments due to health minister restrictions. Within Visual-Eyes, by using appropriate statuses, you are able to track these specific patients affected by COVID-19 and reach out to them again once regular operations have resumed. This increases your customer service level by ensuring […]
You now have the ability to pause Visual Book without going through Technical Support. We have made a series of short videos demonstrating how to: Suspend Visual Book Customize your web page’s message when Visual Book has already been turned off Turn Visual Book back on when ready Please note: These features are only available […]
Running a tray report ensures that active orders in Visual-Eyes, match the physical trays in your office. This helps to make you aware of any possible job order delays before your patient wonders why their order is not in. Confirming tray reports are correct and up to date, will also help to keep your inventory […]
Visual-Eyes has tools in place to help streamline your recall process. Some of these tools include: Reports which assist with sorting patients by doctor and recall type. Interactive phone recall screen which allows you to make and track recall phone calls from the scheduler. Automated email and text messages, ensuring your patients are contacted for […]
Integrated lens ordering allows you to download online lens catalogs (including pricing and lens availability) from most major labs. While there are often thousands of options available, you may simplify the ordering process by narrowing down the selections. Visual-Eyes has an option that allows you to select your favourite lenses, alleviating the need to sift […]
Visual-Eyes mail export reports are highly effective at providing your practice with key lists of patients based on rules determined by the end user. One such list can provide you all of the patients that have a valid communication consent on file. Having a valid consent on file is important in determining which patients are […]
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