Visual-Eyes
5216 48 Ave Red Deer AB T4N 3T9 (403) 314-1322
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Keyboard Shortcuts


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Keyboard Shortcuts

Whether you are entering a new patient or completing an exam, memorizing and using keyboard shortcuts in Visual-Eyes is quicker than going back and forth with your mouse. Visual-Eyes makes use of general and exam specific keyboard shortcuts to help you navigate and save time. A few favorites include: Keyboard Shortcuts Ctrl S – Saves your work Shift Tab – Takes you back […]

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Email Campaigns Keep Patients Informed

Email marketing campaigns are available in Visual Connect, allowing your clinic to create and customize email blasts for newsletters, marketing, and educational material. Stay front of mind by keeping patients informed of office updates, the latest trends and promotions, and more. A detailed Email Campaigns Guide is available that covers how to create, pause, resume, […]

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Avoid Waiting with Planned Support

There are two basic types of support.  1. UnplannedThis is where something unexpected happens and you need help in order to get it resolved. In these cases, support is only a phone call or email away.  2. Planned (e.g. inventory or equipment upgrades)This occurs when you know you will need support and the call can be scheduled for a future date/time. […]

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6 Ways to Increase Your Online Bookings

Add “Book Now” links everywhere including on your website, email signatures, and social media. Use Visual Connect for recalls and CL next dates with “Book Now” buttons. Create email marketing campaigns to leverage your “Book Now” options. Advertise online booking in your clinic. “Online booking now available at: www.your website.ca” Mention booking online when leaving […]

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Tasks to Streamline Visual-Eyes

Do you have an eager team member looking for ways to help your clinic?  We have compiled a list of tasks that can be worked on during a clinic’s downtime to help further streamline Visual-Eyes in your practice. Some of these ideas include: Implementing and customizing Integrated Lens Ordering Setting up Visual Care templates Implementing […]

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Custom Buttons in Visual Care

Buttons in Visual Connect emails and Visual Book messages can be designed to maintain your clinic’s branding and to efficiently direct patients to a specific URL or appointment booking. The main custom button functions include: Directing a patient to book a specific appointment type or with a specific team member Redirecting a patient to a website or […]

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Leveraging Visual Connect Surveys

“How satisfied are you with your new glasses?” A simple question can go a long way towards great customer care and building a loyal patient base. Use Visual Connect surveys to assess patient experience and satisfaction. Surveys may be sent following: Eye examinations Purchasing retail products (e.g. glasses or contact lenses) These 1 question surveys […]

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Visual-Eyes Support Services

At Visual-Eyes, we focus on helping you, our customers and simplifying your day to day activities. Our dedicated support team is here to assist with items including: Visual-Eyes maintenance and updates 24 hour emergency support General Visual-Eyes questions Equipment integration Minor report updates such as address changes We have a number of training resources available […]

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Repository Reports

Repository reports are created when we have a specific request from a clinic to access a set of data that does not already have a report. If the report may be useful to other clinics, then we place these reports in the ‘Repository’ of the Reports Application so that anyone can access them any time. There […]

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Billing Best Practices

While each province in Canada has their own specific rules for handling billing claims and submissions, there are similarities that allow us to establish best practices, regardless of your province. The Billing Best Practices Guide will review: Set up Processes Creating Claims Submitting Billings Remittances Useful Billing Reports By reviewing and implementing these best practices, […]

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