How we are different

When our clients are asked the question, "What is the one thing that sets Visual-Eyes apart from its competitors?", the most frequent answer is our high level of technical support.  

What the Visual-Eyes Support Team Offers:

  • Inbound technical support call centre during business hours, Monday through Friday
  • 24-hour, after-hours emergency response (even on weekends and holidays)
  • Additionally you can submitt requests through our ticket system or by e-mailing


I have been nothing but impressed with the whole VE team! The day after the flood Shawn took our online data and put it on a Vulcan computer. Later they helped putting info on our Nanton laptop. Everyone has been so accommodating and quick to respond. We've actually had patients emailing us letting us know how impressed they were that we could pull up their information from High River even though all our equipment was locked in the office. Overall we have been really happy with the software...but the service you guys have provided has really made us thrilled with selecting Visual Eyes for our electronic records. If you ever have someone asking for a reference tell them to get in contact with me as I've been nothing but impressed!

Dr. Damon Umshied