Visual-Eyes
5216 48 Ave Red Deer AB T4N 3T9 (403) 314-1322
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Comprehensive Guides to Billings

Visual-Eyes has Provincial Billing Procedure Guides to help keep your office financials running smoothly. These resources will guide you through the submission and remittance process. They outline: How to become your own submitter. Creating and uploading a submission file from Visual-Eyes. Downloading and processing a remittance file from Visual-Eyes. Handling invalid, cancelled, refused, and rejected […]

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Ensure your Clinic is Front of Mind

Did you know marketing campaigns are available in Visual Connect? This feature allows your clinic to create and customize email blasts for newsletters, marketing, and educational material. Keeping patients informed of office updates, the latest trends and promotions, and more. We have created a detailed Email Campaigns Guide that covers how to create, deactivate, pause and resume campaigns. […]

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Tips to Prevent Losing Crucial Data

Losing patient data would be a huge detriment to your business and may negatively impact patient care. The secret to prevent losing your data: running regular and complete backups – including storing them offsite. Ways clinic data can be compromised: 1. Theft Keep your server and your backups in a secure location. 2. Hardware Issues […]

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How to Maintain your CL Reorder Sales

The “Contact Lens Next Date” is a powerful retention tool within Visual-Eyes. It allows you to run CL recalls and notify patients to reorder before they run out of contact lenses. This Visual-Eyes tool aides you in providing valuable customer service. Our CL Next Date Guide explains how to: Set up CL Next Dates Use […]

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Advantages of Visual Book

Visual Book gives your patients the ability to book appointments online from their computer or mobile device directly into your Visual-Eyes scheduler. There are two layout options available: Flex and Open. Flex – Designed to manage complex doctor schedules. Offers the flexibility to restrict appointment lengths and allows clinics to allocate certain appointment types to […]

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Leveraging Visual Care for COVID-19 Protocols

As provinces reopen, Visual Care can help you manage the new challenges that arise due to required safety precautions. Visual Connect and Visual Book can assist you in communicating your new procedures to your patients by: Customizing existing messages with new COVID-19 protocols Attaching documents and check in forms for patients to fill out ahead […]

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Preparing for Resuming Operations

If you have not done so already, it might be time to think about the steps your clinic can take towards re-opening, including: 1. Modifying your patient communications to reflect your new protocols Create or update Visual Connect and Visual Book templates ahead of time to inform your patients of: New hours Safety measures your […]

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Rebooking Patients During COVID-19

During this unprecedented time, many clinics have had to reschedule or cancel patient appointments due to health minister restrictions. Within Visual-Eyes, by using appropriate statuses, you are able to track these specific patients affected by COVID-19 and reach out to them again once regular operations have resumed. This increases your customer service level by ensuring […]

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COVID-19: Communicating to Your Patients

Many clinics have questions on how they should proceed with staying on top of communications to their patients. Depending on your clinic’s unique situation, will determine which of the following options apply to you.  We have created guides with communication options available to your clinic if you choose to: Remain Open Close for Regular Scheduled […]

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Pausing of Visual Book Now Available

You now have the ability to pause Visual Book without going through Technical Support. We have made a series of short videos demonstrating how to: Suspend Visual Book Customize your web page’s message when Visual Book has already been turned off Turn Visual Book back on when ready  Please note: These features are only available […]

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