Visual-Eyes
5216 48 Ave Red Deer AB T4N 3T9 (403) 314-1322
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Product Support FAQ

When are the Product Support hours?Our team is available from 7am-5pm MST, and after hours for emergencies. How can I reach Product Support? Email ([email protected]) Phone (403-314-1322 x 1) Website Forum (www.visual-eyes.ca/forum) NEW Chat System What is the NEW chat system?Our chat system allows you to instant message our Product Support Team. It is available during regular […]

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Customized Appointment Links

Visual Connect and Visual Book offer custom booking buttons and links.  Patients can be sent a custom link to book the specific appointment type, time slot, and/or team member they require. Custom Booking Links can be used within: Marketing Campaigns Recalls Email Reminders Check out our Custom Buttons Guide for more information. If you would like to benefit […]

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Target your Mail Outs with Patient Demographics

Use patient demographics to group patients into different categories and send relevant personalized mail outs. These mail outs can help your clinic stand out and offer great value to your patients. Some message types you can send include: Newsletters Targeted Marketing Education With demographics, you can target your messaging to specific audiences to achieve better engagement. For more information […]

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5 Tips for Successful Phone Recalls

Do you have available appointment slots that are not being filled? An effective way to book patients is to make phone calls part of your recall process. With the Visual-Eyes phone recall screen, your clinic can easily manage all of your phone recalls and keep your schedule full. Here are 5 tips for making your […]

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Benefits of Barcode Scanners

Investing in a barcode scanner is an effective way for staff to save time, avoid transcription errors, and increase accuracy. With a quick scan of a barcode, you can search for an order or a frame. This will allow you to improve processes related to:  Retrieving Rx & CL Orders Bulk Status Changes for Orders […]

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Save Time with Email Templates

Setting up personalized email templates will increase efficiencies within your clinic. The most common uses for these templates include: Invoices Links Exam Rxs Visual Forms To learn more, see our Email Templates Guide. For additional assistance, connect with our Product Support team at [email protected] or 403-314-1322 x 1.  […]

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Using Custom Patient Fields

The Family screen in Visual-Eyes allows you to create and utilize up to 5 custom fields to track additional patient information.  These fields: Serve as a helpful reference when the patient is in the office. Are reportable for internal tracking. Can be used to send targeted email campaigns. The custom fields are located directly above […]

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Adding Practitioner Signatures within Visual-Eyes

Did you know that practitioner signatures can be saved electronically in Visual-Eyes and auto generated into different forms? Save your OD time by no longer requiring their physical signature on prescriptions and referral letters. As well, if your practice uses Visual Connect, the document can be emailed to its recipient right away instead of printed. Add practitioner signatures to: […]

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Save Time with Split Payments

Visual-Eyes’ split payment feature applies one payment to a group of invoices. This can be done in two ways: Family Split Payments: This allows family members to make payments towards multiple invoices for people listed under the same family unit. Insurance Split Payments: This allows a single entry for insurance payments regardless of the number of patients […]

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Streamline Insurance and Check-ins with Visual Forms

Gather information from patients electronically and have it automatically update into Visual-Eyes with our newest module, Visual Forms. It can be used for intake forms, COVID-19 screening, dry eye questionnaires and more! With Visual Forms you can collect: Demographic details Insurance information Electronic consent You can also have patients: Sign Telus eClaims consent forms Sign MSP […]

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