Visual-Eyes
5216 48 Ave Red Deer AB T4N 3T9 (403) 314-1322
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Rebooking Patients During COVID-19

During this unprecedented time, many clinics have had to reschedule or cancel patient appointments due to health minister restrictions. Within Visual-Eyes, by using appropriate statuses, you are able to track these specific patients affected by COVID-19 and reach out to them again once regular operations have resumed. This increases your customer service level by ensuring […]

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Pausing of Visual Book Now Available

You now have the ability to pause Visual Book without going through Technical Support. We have made a series of short videos demonstrating how to: Suspend Visual Book Customize your web page’s message when Visual Book has already been turned off Turn Visual Book back on when ready¬† Please note: These features are only available […]

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COVID-19: Communicating to Your Patients

Many clinics have questions on how they should proceed with staying on top of communications to their patients. Depending on your clinic’s unique situation, will determine which of the following options apply to you.  We have created guides with communication options available to your clinic if you choose to: Remain Open Close for Regular Scheduled […]

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How Visual-Eyes will Support your Practice during these Difficult Times

At Visual-Eyes, we are monitoring the situation with COVID-19 closely. We understand that these are extremely stressful times.¬† As your trusted partner, we are committed to supporting your clinic and recognize the financial impact of being limited to only providing essential services for your patients.  We want to continue to support independent optometry and help […]

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5 Tips to Help Inventory Run Smoother

Here are some tips that should be completed in the month leading up to your quarterly or annual inventory, to help your process run smoother: Run frame discrepancy reports to isolate and fix potential errors ahead of frame inventory counts. Consider purchasing an inventory scanner if you have a large inventory. If you have a […]

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Microsoft Ends Support to Windows 7

As of January 14, 2020, Microsoft has ended support to Windows 7. This means that the operating system will no longer receive software and security updates, and Microsoft will no longer be offering technical support for any issues that arise. Without ongoing security updates, the number of system vulnerabilities will continue to grow, making any […]

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Fill Your Schedule by Maximizing Recall Effectiveness

Visual-Eyes has tools in place to help streamline your recall process. Some of these tools include: Reports which assist with sorting patients by doctor and recall type. Interactive phone recall screen which allows you to make and track recall phone calls from the scheduler. Automated email and text messages, ensuring your patients are contacted for […]

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Streamline and Simplify Lens Ordering

Integrated lens ordering allows you to download online lens catalogs (including pricing and lens availability) from most major labs. While there are often thousands of options available, you may simplify the ordering process by narrowing down the selections. Visual-Eyes has an option that allows you to select your favourite lenses, alleviating the need to sift […]

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Reporting on Valid Consent

Visual-Eyes mail export reports are highly effective at providing your practice with key lists of patients based on rules determined by the end user. One such list can provide you all of the patients that have a valid communication consent on file. Having a valid consent on file is important in determining which patients are […]

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