Visual-Eyes
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Join our Visual-Eyes Users Community Forum

Have you registered to access valuable resources on our website yet? Not only can you view past newsletter articles and webinars, but we now have a forum available. Join the conversation with your fellow optometrists, clinic staff, and Visual-Eyes staff to ask any questions or share ideas that would benefit everyone. The forum can be […]

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Collection Call Strategies

When a patient has an outstanding balance on their account, the most effective method to resolve the situation is to speak with them by phone. By implementing the following strategies, you can create a confident and successful collection call. Decrease the number of collection calls required by receiving payment before the patient leaves and collecting […]

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Visual Care Electronic Communication Tracking

Did you know both Visual-Eyes and Visual Care have a communication tool that displays all electronic communication (e.g. email or text message) attempts? You can use the communication tab (in Visual-Eyes) or log (in Visual Care) to search for specific message types or patients, and see if a message was successfully sent and opened. Our […]

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Visual-Eyes and the COVID Pandemic – Ways We Can Help Your Clinic Adapt

Visual-Eyes is here to support you and your practice. Reducing high touch point surfaces, physical distancing, and contact tracing requirements are a few changes that clinics have had to address.  Below is a checklist of Visual-Eyes features to implement during COVID: Reducing Touch Points   Email final prescriptions with one click from a patient’s chart.  Email invoices that include pay now options. These online […]

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Track your Hours with Time Clock

The time clock feature is Visual-Eyes’ solution to accurately track staff hours within a clinic. In addition to tracking staff time, the time clock allows managers to run reports using the data gathered from timesheets for payroll and management purposes. We have created a Time Clock Guide that covers how to: Clock in and clock out View […]

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The Importance of Keeping Your Software Up to Date

There are multiple reasons why software updates are released and why you should keep them current. This applies equally to Windows, Visual-Eyes and any other software you might run within your clinic. Bugs/Security Exploits – Older software versions may have bugs or known security holes that could be exploited by hackers, which have since been patched. […]

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Keep Track of Your Rx Orders

The Visual-Eyes ‘My Orders’ screen allows for job order management including: One click access to Rx orders. Multiple parameters to filter the orders list to your specifications. Stay up to date with your notifications and happy calls. Bulk send and check statuses of job orders when using Integrated Lens Ordering. Ensure you are exceeding patient […]

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Spell Check Now Available with Exam Letters

Exam letters can be customized in a variety of ways, for example each doctor can have the option to have electronic signatures ready at a single click. You can also create multiple letter templates so that depending on the type of referral you are sending, you can quickly choose a template to act as a […]

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New: Customize Clinic Hours in Visual Care

Visual Care now has the ability for you to set your clinic’s hours. This will increase your team’s efficiencies by: Eliminating double entry. A ‘field’ or tag has been created to use when composing messages that will pull the details of your clinic hours and insert them into the message without you having to retype […]

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Managing Exam Tasks with ‘My Exams’

Visual-Eyes has various tools that help manage tasks so you can stay on top of your to-do list. One of these tools is the use of Exam Statuses paired with the My Exams screen. Exam statuses are used to track the progression of your exams. With these you can even recommend items to be invoiced, […]

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