Increase & Optimize Patient Communication
Visual Connect makes it easy to connect with patients on their terms. This automated and fully integrated two way text message and email system keeps patients informed about upcoming appointments, recalls, and order notifications.
Visual Connect Features
Automatic text or email reminders help reduce no-shows and last-minute cancellations without costing hours of administrative time in phone calls. These reminders are highly efficient and convenient for patients and staff alike. Once a patient confirms through the message, their appointment automatically updates as confirmed in the Visual-Eyes scheduler.
Your patients can indicate how they would like to receive communication and reminders. By allowing patients to choose their preferred communication method, you have a better chance of making contact and maintaining a positive relationship with them.
Automated follow-up texts, emails, and surveys allow you to evaluate your practice’s performance. By sending satisfaction surveys, you can determine if you are meeting your patients needs as well as define where to focus your customer experience improvement efforts.
Visual Connect allows you to send automated messages when your patients are due for an appointment. Rather than manually calling or mailing cards to each patient when the time comes, simply have your patients receive an automated recall message. When this feature is combined with Visual Book, it allows your patients to book their appointments directly from their text or email message, freeing your administrative staff to focus on other tasks.
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The overall value of Visual-Eyes comes from helping to keep us organized and saving time. Visual-Eyes provides me the tools to easily manage by facts versus emotions. Through its various tracking and reporting functions, it helps with accountability. With a multi-location practice Visual-Eyes acts as a bridge to connect our locations in real time.
Dr. Trisha Beal, Owner
Brant Family Eye Care
One stop shopping – Visual-Eyes does everything to organize our client information and process our jobs for the lab. Customer Service is amazing! Your technical staff always find a solution or fix our issues quickly.
Melanie Elmslie, Office Manager
Just 4 Eyes Inc.
Practice management software that is rock solid dependable.
Dr. Mike Cobean, Optometrist
Eye Associates of North Bay
The biggest advantages of Visual-Eyes are the continued reliability, the user-friendly interface, and efficiency within the exam module. We benefit from consistency among our ODs on exam charting, practice statistics, administration, and invoicing; all within one system. Visual-Eyes has integrated all aspects of patient care and practice management for our office.
Dr. Lisa Scharf
Armstrong Optometry