The Team Behind
Your Management Software

Anne is a graduate of the University of Toronto in the field of Engineering Science. To some degree, she has been with Visual-Eyes since its inception in 1996. As the company grew, so did her involvement. Initially, her responsibilities included bookkeeping and performing the odd programming task here and there. As time passed, her contribution evolved into what it is today.

Anne has become the backbone of the company, overseeing all aspects of essential day-to-day operations and collaborating with her team of talented managers. She is very proud of Visual-Eyes and its ability to make a difference in how a clinic operates.

We asked Anne…

“What do you do in your free time?”
When I am not working or spending time with my kids, I love to get lost in a book or spend time creating my newest quilt.

“What is your favorite place that you have travelled to?”
I love to travel and love many places for different reasons, but if I had to pick one place, it would be Japan. The culture is so different and interesting, and everyone is very polite.

“What skills or talents do you have that most people do not know about?”
I love being creative, particularity in sewing. I explore this mostly through various styles of quilts. Most people do not know that I also do couture sewing.

Heather joined the Visual-Eyes team after working in the banking sector for 15 years. Glenn and Anne, who had been her clients, wooed her away from her bank job and she became part of our Visual-Eyes family in August 2010. Heather has a Business Administration Diploma and works as our company Controller, overseeing all financial aspects of the business.

Her move from a large corporate environment to a small, family-orientated workplace was a welcomed change. At Visual-Eyes, we bring an entirely new meaning to the word ‘teamwork’. Heather enjoys how you are valued as a person and not another number, and how no two days are the same.

We asked Heather…

“What is your favourite place that you have travelled to?”
I really enjoyed China; the culture is so different from our own. Seeing it in person was amazing.

“What do you do in your free time?”
I am a recreational triathlete so training takes up a lot of my spare time!

“Where would be your favourite place to live?”
My favourite place to live would be California, where I could bike and swim outside all year round.

Simone joined the Visual-Eyes team in April 2016, as a member of the Administration department. Prior to joining our team Simone completed her Bachelor of Science Degree in Animal Biology from the University of Alberta.

She has become a vital member of the Visual-Eyes family and works hard to ensure that the office runs smoothly. Her coworkers describe her as the person who “puts out fires”. She is always prepared to find a solution to any problem. Previously, she had been working in retail and is happy with the transition to Visual-Eyes, as she enjoys her coworkers and that no two days in the office are ever the same.

We asked Simone…

“What skills or talents do you have that most people do not know about?”
Besides English, I have studied four other languages: French, Spanish, German, and Latin. Granted since I do not use them, I don’t remember much from them now.

“What inspires you?”
Being in nature or anything that utilizes my creativity.

“What is your favorite place that you have travelled to?”
Bimini, Bahamas. North Bimini is a tiny oval shaped island where you could walk its width in 5 mins and bike ride its length in 15 mins. I loved the color of the sand and water there, and enjoyed swimming in the ocean with wild dolphins.

Pam joined the Visual-Eyes Administration team in January 2017, and enjoys the fast pace here. She has completed a Business Administration diploma with a major in Accounting from Red Deer College. Previously, Pam kept busy with jobs in bookkeeping, tax returns, financial planning, and the setup and training of bookkeeping software. Regarding working here, she says, “The team atmosphere is great and the staff events are so fun!”

We asked Pam…

“What do you do in your free time?”
My free time is mostly taken up by home renos with some gardening, reading, and sewing thrown in. I also enjoy getting to spend time with my friends and family.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would top up our RRSPs, pay off our mortgage, buy our dream home in Kelowna, and go on an extended vacation to England and Europe.

“What colour crayon would you be and why?”
I would be a dual coloured crayon. Pink (soft and comforting) on the outside, and gradually changing to purple (more engaging) with more time spent working together.

John is always striving to find the best ways to implement new features, which in turn facilitates a better service for new and existing clients. He has been with the organization since 2004 and has worked through many facets of the company including Technical Support, Training, Software Development, and Management.

John is the head of Software Development and our lead programmer on the current version of Visual-Eyes, utilizing skills from his B. Tech in Computer Sciences. In his role he takes pride in his ability to make people’s daily lives at work easier. He continues to seek growth both in the products we develop, and in his own personal career. John has graduated from the Dale Carnegie Effective Communication Human Relations/Skills for Success Course and the Dale Carnegie Leadership Training for Managers Course. Most recently he has completed his Scrum Master Certification.

We asked John…

“What do you do in your free time?”
I spend time with my family, looking into cancer research, learning about evolutionary studies, writing music, and playing video games.

“What skills or talents do you have that most people do not know about?”
I am fairly good with Nun Chucks!

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would invest it and build a personal research lab/office.

Cam joined the Visual-Eyes family, for the most part, fresh out of school with a Bachelor of Science specializing in Computer Science from the University of Alberta. After a short stint as a freelance web developer, he began working at Visual-Eyes and has been here since 2009. He is a self-proclaimed “nerdy web guy”, but around here that only means he fits in perfectly. He started as a Tech Support Agent with the expectation of becoming a Software Developer.

We asked Cam…

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy enough musical instruments to fill an entire orchestra!

“Where would be your favorite place to live?”
On top of a mountain as long as I could get high speed internet.

“What skills or talents do you have that most people do not know about?”
I can solve a 12-sided Rubik’s cube.

D’Arcy started with Visual-Eyes in October 2018 and became a part of the Software Development team as a Junior Application Developer. His knowledge from his Bachelor of Science, Majoring in Computer Science helps him succeed at his work. Before joining our team, D’Arcy worked at Tim Hortons, and at the Taber sugar factory as a lab assistant. D’Arcy enjoys working at Visual-Eyes because we are down to earth and based in his hometown!

We asked D’Arcy

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would wipe out any debts and mortgages for my family, and then go halfsies on solar panels for a bunch of houses!

“If you were not working at Visual-Eyes, what would you be doing?”
I would be working as an amateur game developer.

“What do you do in your free time?”
I enjoy playing video games and programming my own projects in my free time.

Dale started with Visual-Eyes in November 2018 joining the Web Development team as the lead developer. Prior to his work with Visual-Eyes, Dale owned and operated his own software company for 12 years. The friendly, respectful, and laid-back atmosphere at Visual-Eyes have helped Dale thrive. His continuing drive for knowledge and self-improvement is evident in the many courses he has taken. Dale is a certified PC Support Customer Service Specialist, has a Diploma in Computer Information Systems from Mount Royal, and most recently has become a Certified Scrum Master.

We asked Dale…

“What inspires you?”
I find inspiration in my wife and my faith.

“What skills or talents do you have that most people do not know about?”
I think that my most important talent is that I can say the alphabet backwards. I can also say the alphabet both forwards and backwards as a single word. I taught myself when I was 12 on a long car ride, and despite the loss of much more important information, this skill has stuck around.

“What colour crayon would you be and why?”
I would be colour #003366 because it has always been my favourite colour.

Thomas, or Toss as we call him at the office, joined the Visual-Eyes team in June of 2017. He joined us after completing his Bachelor of Science in Software Engineering from the University of Calgary, and working in a warehouse at the Calgary International Airport. Thomas was hired into the Web Development department and continues to thrive there today. He enjoys having the opportunity to help build solutions to complex problems on a daily basis.

We asked Toss…

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would go on a vacation to Japan, buy a house, and invest the rest in old video games and comic books.

“Where would be your favorite place to live?”
Someplace cool, quiet, and isolated, but with a good internet connection.

“What inspires you?”
The satisfaction of a job well done!

Eli joined Visual-Eyes in August 2018 as part of the Web Development team. After completing his Bachelor of Science with a Computer Science Major from the University of Calgary, Eli was excited to leave his previous work at grocery shops behind, and join a fun and professional work environment. Eli’s favourite part of working at Visual-Eyes is that the staff keep every day fun and interesting!

We asked Eli…

“What do you do in your free time?”
When I have free time, I enjoy playing video games, listening to audio books, and taking extra-long naps!

“What skills or talents do you have that most people do not know about?”
Most people do not know that I am actually pretty good at renovating houses.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
If I had one million dollars to spend, I would pay off all of my debt and buy a house in Kelowna.

Mark has been with Visual-Eyes since 2006 and has experience in almost every department. He started off working his way through Customer Support to where he is now, as a Lead Tester and Scrum Master. His areas of specialization include the reporting, dispensing, and inventory modules of Visual-Eyes.

Mark is a graduate of Lethbridge Community College with a Diploma in Computer Information Technology. He has also completed the Dale Carnegie Leadership Training for Managers, and Effective Communications and Human Relations courses. Most recently he achieved his Scrum Master Certification. Mark is dedicated to using his many skills to improve our software to make our clients’ lives easier.

We asked Mark…

“What do you do in your free time?”
A wide array of things from playing video games and board games, to drawing and watching TV, to boating, fishing, and camping.

“Where would be your favorite place to live?”
Victoria, British Columbia

“If you were not working at Visual-Eyes, what would you be doing?”
I would take some additional schooling in areas such as database administration and graphic design.

Joel has been a part of the Visual-Eyes Technical Support team since October 2014. Joining our team after being referred by a co-worker, Joel has thrived within the Visual-Eyes family. He works hard to ensure he is able to help clients to the best of his abilities. He has also worked on advancing his professional development by completing a course through Dale Carnegie to further his skills for assisting clients.

We asked Joel…

“What do you do in your free time?”
I enjoy playing video games, board games with friends, building Warhammer figures, listening to all sorts of different music genres, and being the DM for a Dungeons and Dragons game.

“What is your favorite place that you have travelled to?”
My favorite places that I have travelled to were from my trip to Europe. I was able to see sites in Hungary, Slovakia, Czech Republic, Germany, and the Netherlands.

“If you were not working at Visual-Eyes, what would you be doing?”
I would try my hand at voice acting or work to learn more about music editing.

Maurice started work with the Technical Support department in March 2019 as the Technical Support Supervisor. He came to the Visual-Eyes team as an Innisfail High School graduate with over 10 years of experience as a supervisor. For Maurice, one of the highlights of working at Visual-Eyes is the friendly people he gets to work with.

We asked Maurice…

“What do you do in your free time?”
I enjoy playing video games, watching anime and YouTube, and playing board games.

“What colour crayon would you be and why?”
I would be blue. It is very generic, but you are always glad you have it when you need it.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy a new house, new car, and a vacation package to Florida.

Before joining the Visual-Eyes team, Robert worked for 7 years in various retail customer service, and inventory management roles. He was referred to us by one of our previous Customer Solutions Agents, and we are very happy to have him aboard. He is a very dedicated team member and enjoys being able to help many of our clients.

Robert fits right in with the rest of our “techies” since he started with us in 2013. He has two cats that he refers to as “hairy plants” and lives by the advice of, don’t stick your finger in your eye. He takes his coffee black and will never be seen without pants (he doesn’t believe in shorts).

We asked Robert…

“What do you do in your free time?”
I build model kits, play Magic: The Gathering, and play video games.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy a house and invest the rest.

“Where would be your favorite place to live?”
Calgary, AB

Travis has been working as a Technical Support Agent since June 2016. He has completed an MCSE from Medicine Hat College. Before joining the Visual-Eyes team, Travis spent several years as a computer technician and working in IT departments. He is eager to help clients and appreciates his co-workers for their helpfulness and knowledge.

We asked Travis…

“What do you do in your free time?”
I read, play computer games/board games/trivia games/card games, and watch TV/movies.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
A much nicer house with nicer furnishings, possibly in a city where they don’t get snow. And a Toyger.

“Where would be your favorite place to live?”
Somewhere in southern Europe, for the weather, food, and culture.

Alan started with Visual-Eyes in July 2017. He joined the Technical Support department eager to help improve clients’ experiences. Previously, he had worked as a sales associate at Home Depot and as a laborer for the rail road. Alan likes the atmosphere here at Visual-Eyes because it really makes him excited to come to work each day.

We asked Alan…

“What do you do in your free time?”
I play WoW, League of Legends, and Overwatch. In the summer, I also go boating as much as I can.

“Where would be your favorite place to live?”
Anywhere tropical.

“If you were not working at Visual-Eyes, what would you be doing?”
Still working on the rail road.

Stephen joined Visual-Eyes in October 2018 in the Technical Support department. He came to the Visual-Eyes team with over a decade of related experience working as tech support for various cable and ISP companies. He also has a Diploma in Computer Engineering Technology and a certificate in Precision Machinery from Holland College. Stephen has enjoyed the move to Visual-Eyes as there is a good work atmosphere, friendly people, and awesome dogs!

We asked Stephen…

“What is your favourite place that you have travelled to?”
It would be a tie between the Muskoka area in Ontario (and all of the back roads that lead to it) and the Rockies.

“If you had 1 million dollars but had to spend it all in one day, what would you buy?”
I would buy a decent condo with new furnishings, a new car, a new bike, a new computer, and then I would invest the rest since it all has to be spent in one day.

“What colour crayon would you be and why?”
I would be that marker ink cartridge some joker shoved in with the crayons, so when you picked it up you would get ink all over your hands and go “Oh Man! Why Me?”

Shelley worked in the PC industry for 9 years before coming to work for Visual-Eyes. Her background is mainly on the hardware side, dealing with networks in small to medium sized offices. She also built and repaired custom computers for a variety of clients. Shelley has been very happy with her move to Visual-Eyes as she enjoys one-on-one contact with customers and working closely with the team here to help clinics preform at their best.

Shelley has now been with the company since 2007, starting off in Customer Service, and Training. Later, she added Sales to her skill set and became a team lead. Shelley now does work in the areas of training, support, and the planning/testing of the support and development cycle. She loves that she gets to learn new things every day.

We asked Shelley…

“What do you do in your free time”
I enjoy being outside doing things like hunting, fishing, gardening, and riding/driving horses. I also run a farm with my family and help with the sheep, horses, and hens.

“What inspires you?”
Pretty much anyone that can offer true unconditional love for another person.

“What is your favourite place that you have travelled to?”
Every place that I have been has had its own unique qualities that I find interesting. My favourite work trips are to our clinics in rural areas. Those are my people!

Nicole started in March 2017 with the Visual-Eyes Sales and Training team. Previously, she had completed her Bachelor of Commerce, with a Major in Marketing. She then worked abroad and once back home, worked in various industries as a tenant coordinator and an aquatic supervisor. One of her favourite parts of working as a trainer is that she gets to know amazing clients when she travels to the different clinics. She appreciates that the staff here are all great and genuinely enjoy helping others.

We asked Nicole…

“What do you do in your free time?”
I enjoy spending time with family. I have wonderful nieces and nephews that always put a smile on my face. I also love the outdoors and going to the mountains. You can generally find me snowboarding in the winter and hiking in the summer.

“What skills or talents do you have that most people do not know about?”
I am an amateur beekeeper. I don’t know if I would call it a skill yet, but I have gotten pretty good at eating the honey!

“What is your favorite place that you have travelled to?”
I am lucky to have been to a lot of amazing places. Kuta Lombok, Indonesia is great. It has an amazing landscape.

Trish joined the team at Visual-Eyes in May 2019 as one of our Practice Consultants. Before joining us, she worked in various positions and completed many programs. Trish has completed her Rehabilitation Services Diploma, Optometric Assistant Certification, and is a Certified Infant Massage Instructor. She has worked as a Rehabilitation Assistant, Parent Link Coordinator, and Optometric Assistant. This work experience has helped her in her current position through both an understanding of the optometry world, and an ability to work and connect with people. She loves learning new things, and Visual-Eyes has definitely provided her that opportunity!

We asked Trish…

“What do you do in your free time?”
I enjoy curling, playing ball, reading, and hiking. Recently I became a Level 1 Volleyball Official.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy myself another home, condos for my children, and then spend anything that was left on corgi puppies.

“Where would be your favourite place to live?”
Definitely somewhere hot and beachy!

Gromit has been coming to work with his mom, Anne Chong, since the summer of 2017. He has become a staple member of the Visual-Eyes family. Many of our staff enjoy coming to the office just a little bit more, knowing that they will get to spend time with this outgoing guy. He greets everyone with a tail wag when he arrives, and isn’t too shy to ask for love and attention with a nudge from his nose. Gromit works hard to protect the office from the postman and participates enthusiastically on any lunch time walks he is invited on.

We asked Gromit…

“What skills or talents do you have that most people do not know about?”
~Lays down and crosses his front paws~

“Where would be your favourite place to live?”
Woof Woof

“What is your favourite place that you have travelled to?”
~Lifts ears and looks inquisitive~

Chicken has been coming to work with her mom (Shelley Allarie) since January of 2011. Her full registered name is Schatzies Chicken Breath – she was named after one of Shelley’s favorite hunting dogs. She started her career here as a young pup and has since grown into an experienced dog over the years. Chicken is an honorary member of the Practice Consulting team. She spends her day napping, groaning, shedding, begging for yogurt, and making sure that Shelley is as close to her as possible.

When Chicken is not at the office, she enjoys truck rides, quad rides, float plane rides, napping, hunting, fishing and begging for more yogurt. She also enjoys lunch time at the office as she typically gets half of whatever Shelley (or Robert) is having. Chicken has kept up with the Allarie family tradition of bird hunting in the fall, and fishing in the NWT during the summer.

We asked Chicken…

“What do you do in your free time?”
Arf Arf

“What is your favorite place that you have travelled to?”
~tail wag~

“If you were not working at Visual-Eyes, what would you be doing?”
~grumbles and lays down~