The Team Behind
Your Management Software

Anne is a graduate of the University of Toronto in the field of Engineering Science. To some degree, she has been with Visual-Eyes since its inception in 1996. As the company grew, so did her involvement. Initially, her responsibilities included bookkeeping and performing the odd programming task here and there. As time passed, her contribution evolved into what it is today.

Anne has become the backbone of the company, overseeing all aspects of essential day-to-day operations and collaborating with her team of talented managers. She is very proud of Visual-Eyes and its ability to make a difference in how a clinic operates.

We asked Anne…

“What do you do in your free time?”
When I am not working or spending time with my kids, I love to get lost in a book or spend time creating my newest quilt.

“What is your favorite place that you have travelled to?”
I love to travel and love many places for different reasons, but if I had to pick one place, it would be Japan. The culture is so different and interesting, and everyone is very polite.

“What skills or talents do you have that most people do not know about?”
I love being creative, particularity in sewing. I explore this mostly through various styles of quilts. Most people do not know that I also do couture sewing.

Heather joined the Visual-Eyes team after working in the banking sector for 15 years. Glenn and Anne, who had been her clients, wooed her away from her bank job and she became part of our Visual-Eyes family in August 2010. Heather has a Business Administration Diploma and works as our company Controller, overseeing all financial aspects of the business.

Her move from a large corporate environment to a small, family-orientated workplace was a welcomed change. At Visual-Eyes, we bring an entirely new meaning to the word ‘teamwork’. Heather enjoys how you are valued as a person and not another number, and how no two days are the same.

We asked Heather…

“What is your favourite place that you have travelled to?”
I really enjoyed China; the culture is so different from our own. Seeing it in person was amazing.

“What do you do in your free time?”
I am a recreational triathlete so training takes up a lot of my spare time!

“Where would be your favourite place to live?”
My favourite place to live would be California, where I could bike and swim outside all year round.

Simone joined the Visual-Eyes team in April 2016, as a member of the Administration department. Prior to joining our team Simone completed her Bachelor of Science Degree in Animal Biology from the University of Alberta.

She has become a vital member of the Visual-Eyes family and works hard to ensure that the office runs smoothly. Her coworkers describe her as the person who “puts out fires”. She is always prepared to find a solution to any problem. Previously, she had been working in retail and is happy with the transition to Visual-Eyes, as she enjoys her coworkers and that no two days in the office are ever the same.

We asked Simone…

“What skills or talents do you have that most people do not know about?”
Besides English, I have studied four other languages: French, Spanish, German, and Latin. Granted since I do not use them, I don’t remember much from them now.

“What inspires you?”
Being in nature or anything that utilizes my creativity.

“What is your favorite place that you have travelled to?”
Bimini, Bahamas. North Bimini is a tiny oval shaped island where you could walk its width in 5 mins and bike ride its length in 15 mins. I loved the color of the sand and water there, and enjoyed swimming in the ocean with wild dolphins.

Pam joined the Visual-Eyes Administration team in January 2017, and enjoys the fast pace here. She has completed a Business Administration diploma with a major in Accounting from Red Deer College. Previously, Pam kept busy with jobs in bookkeeping, tax returns, financial planning, and the setup and training of bookkeeping software. Regarding working here, she says, “The team atmosphere is great and the staff events are so fun!”

We asked Pam…

“What do you do in your free time?”
My free time is mostly taken up by home renos with some gardening, reading, and sewing thrown in. I also enjoy getting to spend time with my friends and family.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would top up our RRSPs, pay off our mortgage, buy our dream home in Kelowna, and go on an extended vacation to England and Europe.

“What colour crayon would you be and why?”
I would be a dual coloured crayon. Pink (soft and comforting) on the outside, and gradually changing to purple (more engaging) with more time spent working together.

John is always striving to find the best ways to implement new features, which in turn facilitates a better service for new and existing clients. He has been with the organization since 2004 and has worked through many facets of the company including Technical Support, Training, Software Development, and Management.

John is the head of Software Development and our lead programmer on the current version of Visual-Eyes, utilizing skills from his B. Tech in Computer Sciences. In his role, he takes pride in his ability to make people’s daily lives at work easier. He continues to seek growth both in the products we develop, and in his own personal career. John has graduated from the Dale Carnegie Effective Communication Human Relations/Skills for Success Course, as well as the Dale Carnegie Leadership Training for Managers Course. Most recently, he has also completed his Scrum Master Certification.

We asked John…

“What do you do in your free time?”
I spend time with my family, looking into cancer research, learning about evolutionary studies, writing music, and playing video games.

“What skills or talents do you have that most people do not know about?”
I am fairly good with Nun Chucks!

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would invest it and build a personal research lab/office.

Cam joined the Visual-Eyes family, for the most part, fresh out of school with a Bachelor of Science specializing in Computer Science from the University of Alberta. After a short stint as a freelance web developer, he began working at Visual-Eyes and has been here since 2009. He is a self-proclaimed “nerdy web guy”, but around here that only means he fits in perfectly. He started as a Technical Support Agent with the expectation of becoming a Software Developer.

We asked Cam…

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy enough musical instruments to fill an entire orchestra!

“Where would be your favorite place to live?”
On top of a mountain as long as I could get high speed internet.

“What skills or talents do you have that most people do not know about?”
I can solve a 12-sided Rubik’s cube.

D’Arcy started with Visual-Eyes in October 2018 and became a part of the Software Development team as a Junior Application Developer. His knowledge from his Bachelor of Science, Majoring in Computer Science helps him succeed at his work. Before joining our team, D’Arcy worked at Tim Hortons, and at the Taber sugar factory as a lab assistant. D’Arcy enjoys working at Visual-Eyes because we are down to earth and based in his hometown!

We asked D’Arcy

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would wipe out any debts and mortgages for my family, and then go halfsies on solar panels for a bunch of houses!

“If you were not working at Visual-Eyes, what would you be doing?”
I would be working as an amateur game developer.

“What do you do in your free time?”
I enjoy playing video games and programming my own projects in my free time.

Prior to Visual-Eyes, Christopher worked as an Independent App and Web Developer using his knowledge that was all self taught! He then joined our team in October 2019 with the Software Development department. He has found that the best part of working at Visual-Eyes is the friendly staff and being able to build software that helps our clients.

We asked Christopher…

“What do you do in your free time?”
I like reading, writing music, programming, and gaming.

“What skills or talents do you have that most people do not know about?”
I take part in handbell ensemble ringing.

“What colour crayon would you be and why?”
Glow in the dark blue because phosphorescence is fun!

Andrew came on board the Visual-Eyes team in September 2020, with a Bachelor of Science majoring in Computing Science (and minoring in Music) from the University of Alberta. He previously worked as a Software Developer intern for the City of Edmonton and the Government of Canada. One of the things he enjoys the most about working at Visual-Eyes is that there is interesting and challenging work paired with helpful, friendly coworkers.

We asked Andrew…

“What is your favourite place that you have travelled to?”
Lake Coeur d’Alene in Idaho. My family and I rented a cabin on the lake every summer when I was a kid, so it holds many fond memories for me and it’s a very beautiful lake!

“What skills or talents do you have that most people do not know about?”
I’ve played piano since the 3rd grade, and am currently learning how to play both the guitar and accordion.

“If you were not working at Visual-Eyes, what would you be doing?”
I’d probably be involved with software development of some kind for the government.

Thomas, or Toss as we call him at the office, joined the Visual-Eyes team in June of 2017. He joined us after completing his Bachelor of Science in Software Engineering from the University of Calgary, and working in a warehouse at the Calgary International Airport. Thomas was hired into the Web Development department and continues to thrive there today. He enjoys having the opportunity to help build solutions to complex problems on a daily basis.

We asked Toss…

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would go on a vacation to Japan, buy a house, and invest the rest in old video games and comic books.

“Where would be your favorite place to live?”
Someplace cool, quiet, and isolated, but with a good internet connection.

“What inspires you?”
The satisfaction of a job well done!

Eli joined Visual-Eyes in August 2018 as part of the Web Development team. After completing his Bachelor of Science with a Computer Science Major from the University of Calgary, Eli was excited to leave his previous work at grocery shops behind, and join a fun and professional work environment. Eli’s favourite part of working at Visual-Eyes is that the staff keep every day fun and interesting!

We asked Eli…

“What do you do in your free time?”
When I have free time, I enjoy playing video games, listening to audio books, and taking extra-long naps!

“What skills or talents do you have that most people do not know about?”
Most people do not know that I am actually pretty good at renovating houses.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
If I had one million dollars to spend, I would pay off all of my debt and buy a house in Kelowna.

Kirsten joined the Web Development team at Visual-Eyes in September 2020. She has a Bachelor of Science in Computing Science from the University of Alberta and in the past, she has worked in retail, restaurants, and as a Software Developer intern. Her favourite thing about working for Visual-Eyes is that there is lots to learn, and that everyone is friendly and helpful.

We asked Kirsten…

“What do you do in your free time?”
I like to sleep, read fantasy books, or draw plants and still objects in my down time.

“Where would be your favourite place to live?”
Somewhere warm, but not too warm.

“What is your favourite place that you have travelled to?”
I haven’t travelled very much, but I think that Vancouver is nice; it has great food!

Mark has been with Visual-Eyes since 2006 and has experience in almost every department. He started off working his way through Customer Support to where he is now, as a Lead Tester and Scrum Master. His areas of specialization include the reporting, dispensing, and inventory modules of Visual-Eyes.

Mark is a graduate of Lethbridge Community College with a Diploma in Computer Information Technology. He has also completed the Dale Carnegie Leadership Training for Managers, and Effective Communications and Human Relations courses. Most recently he achieved his Scrum Master Certification. Mark is dedicated to using his many skills to improve our software to make our clients’ lives easier.

We asked Mark…

“What do you do in your free time?”
A wide array of things from playing video games and board games, to drawing and watching TV, to boating, fishing, and camping.

“Where would be your favorite place to live?”
Victoria, British Columbia

“If you were not working at Visual-Eyes, what would you be doing?”
I would take some additional schooling in areas such as database administration and graphic design.

Joel started with the Visual-Eyes Technical Support team in October 2014 and has since moved into a Quality Assurance role. He joined Visual-Eyes after being referred by a co-worker and has thrived within the Visual-Eyes family. He works hard testing the software to ensure minimal bugs make their way to clients. He has also worked on advancing his professional development by completing a course through Dale Carnegie.

We asked Joel…

“What do you do in your free time?”
I enjoy playing video games and board games with friends, building Warhammer figures, listening to different music genres, and being the DM for a Dungeons and Dragons game.

“What is your favorite place that you have travelled to?”
My favorite places that I have travelled to were from my trip to Europe. I was able to see sites in Hungary, Slovakia, Czech Republic, Germany, and the Netherlands.

“If you were not working at Visual-Eyes, what would you be doing?”
I would try my hand at voice acting or work to learn more about music editing.

Rob began at Visual-Eyes in October 2019 after completing his Criminal Justice Diploma at Lethbridge College. The best part of working at Visual-Eyes for Rob is the work ethic and accepting nature of staff members throughout the company. Rob recently completed his Excel Level Three from SAIT, and previously worked as an Admin Assistant at the Canada West District Nazarene Church. He can always be seen with a smile on his face and a Lord of the Rings quote to share.

We asked Rob…

“What inspires you?”
I am inspired by music and ideas for new spreadsheets.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I’d buy a house, a music studio, a giant TV, new hockey gear, a few new computers, and a vacation to Disneyland!!!

“What skills or talents do you have that most people do not know about?”
I have a large amount of useless knowledge about Dinosaurs.

Maurice started work with the Technical Support department in March 2019 as the Technical Support Supervisor. He came to the Visual-Eyes team as an Innisfail High School graduate with over 10 years of experience as a supervisor. For Maurice, one of the highlights of working at Visual-Eyes is the friendly people he gets to work with.

We asked Maurice…

“What do you do in your free time?”
I enjoy playing video games, watching anime and YouTube, and playing board games.

“What colour crayon would you be and why?”
I would be blue. It is very generic, but you are always glad you have it when you need it.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy a new house, new car, and a vacation package to Florida.

Before joining the Visual-Eyes team, Robert worked for 7 years in various retail customer service and inventory management roles. He was referred to us by one of our previous Technical Support Agents and we are very happy to have him aboard. He is a very dedicated team member and enjoys being able to help many of our clients.

Robert fits right in with the rest of our “techies” since he started with us in 2013. He has one cat that he refers to as a “hairy plant” and lives by the advice of: don’t stick your finger in your eye. He takes his coffee black and will never be seen without pants (he doesn’t believe in shorts).

We asked Robert…

“What do you do in your free time?”
I build model kits and play video games.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy a house and invest the rest.

“Where would be your favorite place to live?”
Calgary, AB

Travis has been working as a Technical Support Agent since June 2016. He has completed an MCSE from Medicine Hat College. Before joining the Visual-Eyes team, Travis spent several years as a computer technician and working in IT departments. He is eager to help clients and appreciates his co-workers for their helpfulness and knowledge.

We asked Travis…

“What do you do in your free time?”
I read, play computer games/board games/trivia games/card games, and watch TV/movies.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
A much nicer house with nicer furnishings, possibly in a city where they don’t get snow. And a Toyger.

“Where would be your favorite place to live?”
Somewhere in southern Europe, for the weather, food, and culture.

Alan started with Visual-Eyes in July 2017. He joined the Technical Support department eager to help improve clients’ experiences. Previously, he had worked as a sales associate at Home Depot and as a laborer for the rail road. Alan likes the atmosphere here at Visual-Eyes because it really makes him excited to come to work each day. Since starting he has come out of his shell; he is a great story teller and loves to make his co-workers laugh.

We asked Alan…

“What do you do in your free time?”
I play WoW, League of Legends, and Overwatch. In the summer, I also go boating as much as I can.

“Where would be your favorite place to live?”
Anywhere tropical.

“If you were not working at Visual-Eyes, what would you be doing?”
Still working on the rail road.

Stephen joined Visual-Eyes in October 2018 in the Technical Support department. He came to the Visual-Eyes team with over a decade of related experience working as tech support for various cable and ISP companies. He also has a Diploma in Computer Engineering Technology and a certificate in Precision Machinery from Holland College. Stephen has enjoyed the move to Visual-Eyes as there is a good work atmosphere, friendly people, and awesome dogs!

We asked Stephen…

“What is your favourite place that you have travelled to?”
It would be a tie between the Muskoka area in Ontario (and all of the back roads that lead to it) and the Rockies.

“If you had 1 million dollars but had to spend it all in one day, what would you buy?”
I would buy a decent condo with new furnishings, a new car, a new bike, a new computer, and then I would invest the rest since it all has to be spent in one day.

“What colour crayon would you be and why?”
I would be that marker ink cartridge some joker shoved in with the crayons, so when you picked it up you would get ink all over your hands and go “Oh Man! Why Me?”

Before coming to Visual-Eyes, Matt had previous experience in IT at Bulletproof, Red Deer College, and Quinn’s Oilfield Supply. He became a part of Visual-Eyes in November 2019, joining us as a Technical Support Agent. Matt has studied Computer Systems Technology at Red Deer College focusing on the networking and programming streams. The best parts about working at Visual-Eyes for Matt is: there is lots to learn, his coworkers are enthusiastic about improving their knowledge, and the cleverly designed system feels good to represent.

We asked Matt…

“What do you do in your free time?”
I like to read, learn about things online, study languages, and chat online.

“What inspires you?”
It’s always exciting to learn more. It feels great to help people!

“What skills or talents do you have that most people do not know about?”
Speaking a decent amount of Japanese (I moved from studying Japanese at a N4 level to a N3 level), reading Hangul and Cyrillic phonetically, and knowing a tiny bit of tourist Korean and Cantonese. I am also taking French, German, and Russian in Duolingo.

Nicole started in March 2017 with the Visual-Eyes Sales and Training team. Previously, she had completed her Bachelor of Commerce, with a Major in Marketing. She then worked abroad and once back home, worked in various industries as a tenant coordinator and an aquatic supervisor. One of her favourite parts of working as a Practice Consultant is that she gets to know amazing clients when she travels to the different clinics. She appreciates that the staff here are all great and genuinely enjoy helping others.

We asked Nicole…

“What do you do in your free time?”
I enjoy spending time with family. I have wonderful nieces and nephews that always put a smile on my face. I also love the outdoors and going to the mountains. You can generally find me snowboarding in the winter and hiking in the summer.

“What skills or talents do you have that most people do not know about?”
I am an amateur beekeeper. I don’t know if I would call it a skill yet, but I have gotten pretty good at eating the honey!

“What is your favorite place that you have travelled to?”
I am lucky to have been to a lot of amazing places. Kuta Lombok, Indonesia is great. It has an amazing landscape.

Trish joined the team at Visual-Eyes in May 2019 as one of our Practice Consultants. Before joining us, she worked in various positions and completed many programs. Trish has completed her Rehabilitation Services Diploma, Optometric Assistant Certification, and is a Certified Infant Massage Instructor. She has worked as a Rehabilitation Assistant, Parent Link Coordinator, and Optometric Assistant. This work experience has helped her in her current position through both an understanding of the optometry world, and an ability to work and connect with people. She loves learning new things, and Visual-Eyes has definitely provided her that opportunity!

We asked Trish…

“What do you do in your free time?”
I enjoy curling, playing ball, reading, and hiking. Recently I became a Level 1 Volleyball Official.

“If you had 1 million dollars but had to spend it in one day, what would you buy?”
I would buy myself another home, condos for my children, and then spend anything that was left on corgi puppies.

“Where would be your favourite place to live?”
Definitely somewhere hot and beachy!

Arya joined the Visual-Eyes team in the spring of 2019, and has been loving the office environment where she gets to nap and solve clients’ issues alongside her human (Joel Lajeunesse). She was adopted from the local SPCA after she was flown out from the Northwest Territories. She has become so fond of the Visual-Eyes humans that when some office members dressed up in kooky costumes for Halloween, she was concerned about what happened to them!

Outside of the office, Arya’s favourite things are Joel’s parents, receiving pets, and getting some shut-eye (which – fun fact – she has one blue eye and one brown eye).

We asked Arya…

“What do you do in your free time?”
~gets up and follows Joel~

“What inspires you?”
~looks up at Joel~

“If you had 1 million dollars but had to spend it all in one day, what would you buy?”
Woof!